Just In Gemstones

JUST IN GEMSTONES RETURN POLICY IS AS FOLLOWS: RETURNS All returns must be postmarked within 15 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached. RETURN PROCESS To return an item, please email customer service at info@justingemstones.com to obtain a Return Merchandise Authorization (RMA) number and the return address. After receiving a RMA number and return address, place the item securely in its original packaging and include your proof of purchase. Mail your return to the address provided in the RMA number email. Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your exchange for item(s) equal to the value of the returned item. Please allow at least 7 days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed. EXCEPTIONS The following cannot be returned or exchanged: Break Your Own Geodes Loose Gemstones Specimens Customized Purchases Sale Purchases Lapidary Services PLEASE NOTE, These exceptions are considered a FINAL SALE and cannot be returned. For defective or damaged products, please contact us at the customer service email below to arrange an exchange. QUESTIONS If you have any questions concerning our return policy, please contact us via email at: info@justingemstones.com